Customer Support

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
SELEX Sistemi Integrati is strongly committed to customer support activities to comply with customers' needs.

Integrated logistic support

Logistic Support Design to reflect the supportability equipment requirements

• Reliability, Availability, Maintainability & Safety
• Cost Effective Maintenance policy
• In Service Configuration Management
• Logistic Data Base

Training

• Training courses for instructors, operators and maintainers
• Personal development
• Synthetic Environment
• Simulation system for team training
• Learning Management System (LMS)
• Computer Based Training (CBT)

Technical publications

• Operating manuals, maintenance manuals and illustrated parts catalogues
• Interactive Electronic Technical Manuals (IETM) till level 4
• Continuous technical publications updating (compliance with the main standards AECMA 1000D, AECMA 2000M,...)
• Multimedia training materials
• Technical bulletins

Spares, repairs & manufacturing

• Spare parts production and test
• Repairs
  • BASIC
  • QUICK SERVICE
• Distribution and Delivery
• Tracking and tracing (orders monitoring)

 
Test & repair
Third Line Level Maintenance, a full set of Automatic Test Equipment & Workshop

• user friendly Human Machine Interface
• international standards and COTS items
• Field Test Equipment to verify the functionality and the system performance

 
Technical assistance

• Standard technical assistance
• tailored service
• Installation and start up
• in-house maintenance engineering
• maintenance programmed reviews
• reviews upon request
• on-site training
• SW maintenance

Process engineering

• Requirement definition
• Analysis and design of Customer and Supplier processes
• Definition of Key Performance Indicators (KPIs)
• Data collection and analysis
• Elaboration of strategies for improving actions
• Corrective and improving actions

Infologistic system design

• remote diagnosis and monitoring systems
• maintenance reviews
• PDM - configuration management
• distance working solutions

Consultancy

• support on process definition
• CMMI and ITIL certification guidance
• support on miltary organisation definition

Obsolescence monitoring

• obsolescence and sustainability analysis
• reports and overridance of obsolescence
• corrective measure and failure analysis process management system (FRACAS)

 
Configuration management

• through-service configuration management
• tailored IT solutions
• compliance with international standards
• RFID technology ...

 
 
 
 
 
 
 
 
 
 
Customer Support Brochure  .pdf (1644 KB)
T5  .pdf (346 KB)
LMS  .pdf (325 KB)
V4M  .pdf (502 KB)