The company's Customer Support & Services is customer focused and able to provide adequate support for its products, using the best technical skills. The aim is also to maximize customers' investments through personalization of post-sales support services designed to ensure the longest life cycle of products.
The company has a proprietary structure dedicated to integrated logistics support, consisting of over 400 specialists in the world through a network of partnerships with local companies.
The company can ensure the design of the best logistics support (ILS - Integrated Logistics Support) in a logical optimization of lyfe-cycle cost formulas insurance type CLS (Contractor Logistics Support) based on partnership with clients.
The sharing of responsibility and respect for contractual levels service, enable the company to support its customers for the definition of organizational and process models (CMMI, ITIL compliant).
The Customer Support, at its plant in Giugliano in Campania (Naples), has:
The Service Center provides a continuous link with customers both for receipt of requests for assistance and to work remotely on the equipments. The Centre is thus able to detect abnormalities, restoring configurations, see the site staff.
The centers offer training courses for operators, maintainers and system administrators. The instructors also work with customers with sessions of classroom and OJT (On-the-Job-Training).
The integrated logistics support plans and manages training programmes integrated with other Finmeccanica Group companies for the governments of Defense and / or government. It also has innovative solutions for distance learning (e-learning) with SCORM and distribution of multimedia manuals (IETM) as well as courses in electronic form (CBT, LMS) in respect of the most popular industry standards.